Return & refund

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Login to our online return portal using your email address and order ID
2. Choose the products you wish to return or exchange from your order
3. Print your prepaid shipping label that you will receive by email
4. Send all items back to us using the label provided

 

Additional Information:

• It can take us up to 30 business days to process your return or refund, due to dependencies on the return shipping.
• You will need to pay for the return shipping fee if any.
• If items are missing or damaged during the return shipping process we will consider it lost.
• If you have more questions please email us at info@gaiahealth.com.my